Privacy Policy

Last updated: 1 October 2026

1. Who we are

TMG Property Maintenance & Waste Management ("we", "us", "our") is a property maintenance and waste management business operating across London, Essex, Kent & all surrounding areas. You can contact us by phone on 0208 419 8730 or by email at info@enquiriestmg-services.co.uk.

2. Information we collect

We collect information you give us directly when you:

• Request a quote or contact us through our website — your name, phone number, email address, postcode, the service you're interested in and any message you provide.
• Call us or email us — we may record the details of your enquiry to follow it up.

We may also receive limited technical information automatically, such as your IP address and browser type, and (if you consent) cookie data, as described in our Cookie Policy.

3. How we use your information

We use your personal information to:

• Respond to your enquiry and provide a quote for the work you've described.
• Arrange and carry out the agreed works, including attending your property.
• Contact you about your enquiry, appointment or job.
• Keep records for invoicing, scheduling and business administration.
• Meet our legal and insurance obligations.

We rely on your consent and our legitimate interests as a business to process your information for these purposes. You can ask us to stop contacting you at any time.

4. Sharing your information

We do not sell your personal information. We may share it with trusted third parties only where necessary to deliver our services — for example waste disposal facilities, suppliers or subcontractors working on your behalf — or where we are required to by law. Any party we share with is only given what they need to carry out their role.

5. How long we keep your information

We keep your enquiry and job records for as long as needed to provide our services and for a reasonable period afterwards to handle any follow-up, warranty or legal queries, then delete or anonymise them.

6. Your rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, subject to legal exceptions.
• Object to or restrict how we process your information.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at info@enquiriestmg-services.co.uk.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we do our utmost to safeguard your data.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.